DoMyOnlineClass123: Refund and Cancellation Policy
At DoMyOnlineClass123, we take immense pride in our high customer satisfaction rate, with over 98% of our clients returning for subsequent orders. While we strive to provide excellent service, we recognize that on rare occasions, things may not go as planned. This policy outlines Do My Online Class 123’s procedures for refunds and cancellations, ensuring that both our customers and experts are treated fairly.
1. Order Cancellations
If you need to change or cancel your order due to sudden, unavoidable circumstances, please contact us immediately. The following cancellation policy applies:
- Full Refund: Cancellations made 48 hours or more before the scheduled work or class is set to begin will receive a full refund.
- 50% Refund: Cancellations made between 24 and 48 hours before the planned work or class will incur a 50% cancellation fee.
- No Refund: For cancellation requests made within 24 hours of the scheduled initiation, no refund will be processed.
- Rescheduling: Once an expert is assigned to your order, rescheduling may not be possible. If rescheduling is permitted, a rebooking fee equal to 15% of the original order value will be applied.
2. When You Are Entitled to a Refund
In instances of service performance issues, you may be entitled to a partial or full refund.
- Expert Error: If you have provided all necessary and accurate information for your assignment, but our expert makes a mistake resulting in poor performance (such as a failing grade), we will issue a refund, either partially or fully, depending on the situation.
- Grade Below ‘C’: If your grade falls below a ‘C’, we will conduct a fair review of the assignment. This includes assessing the original requirements you provided against the work our expert delivered. If our review confirms the poor result was due to an error on our part, a refund will be provided accordingly.
- Plagiarism or AI-Generated Content: If you discover that the assignment you submitted was plagiarized or generated entirely by AI, leading to consequences such as grade loss or disciplinary actions, we will offer a full refund if our work fails to meet our standards of originality.
3. When You Are Not Entitled to a Refund
DoMyOnlineClass123 will not grant a refund under the following circumstances:
- Late Cancellation: Cancellation requests made less than 24 hours before the scheduled class or assignment are not eligible for a refund.
- Incomplete Information: If you fail to provide the full details, specifications, or necessary materials for your assignment, it can lead to poor grades or failure. You must provide clear, comprehensive guidelines to avoid subpar results.
- Access Issues: If you change your login credentials or otherwise fail to provide necessary access promptly, it will result in a delay or our inability to complete the assignment on time.
- Late Payment: If your payment was delayed, resulting in a pause in our work and the eventual completion of your assignment after the agreed deadline.
- Partial Coursework Issues: If the grades we achieve for your assignments are A, B, or C, but your overall course grade is failing due to incomplete coursework or poor performance on work completed by you.
4. How to Request a Refund or Cancellation
- Contact Support: To cancel, modify, or request a refund for your order, please contact us immediately via email or through our support page.
- Provide Details: You must provide all relevant information, including the correct order number and date, and a clear reason for your request.
- Time Limit: All refund requests must be submitted within thirty (30) days from the date of the order to be eligible. We cannot process requests submitted after this period.
- Confirmation: You will receive confirmation of your request’s status within 24 hours.
5. Refund Processing
- Processing Time: After a refund or cancellation request is approved, the refund will be processed typically within three business days.
- Payment Method: All refunds are processed to the original payment method used for the order. Please note that your bank or payment provider’s processing times may cause additional delays.
- Bank Fees & Disputes: We are not responsible for any fees, anomalies, or delays that may occur during the bank transfer process. In the event of a payment dispute or chargeback, the customer may be held responsible for any associated bank or processing fees. We strongly encourage you to contact our 24/7 support team first to resolve any issues.
6. Exceptional Circumstances
We understand emergencies happen. If you are facing an unforeseen personal issue or illness that affects your order, please contact us promptly. While our standard policies will apply, we will review your case with care and, at our discretion, may offer a partial refund or credit for future services.
At DoMyOnlineClass123, we are committed to your satisfaction and will do our best to address any concerns you may have.
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